Client Assurance & Guarantees

Cancellation, Return & Refund Policy

At Anayas, our artisans inspect each piece for finish, stones, and clasp security before shipping. If your order arrives imperfect, our seamless resolution policy has you covered.

7-Day Resolution

Notify us within 7 days of delivery for transit damage or defects with an unboxing video.

Hassle-Free Replacement

Complimentary piece replacement or store credit arranged at zero extra cost.

5–7 Days Refund

Approved refunds are credited back to your original source (UPI, Card, Bank) via Razorpay.

1. Order Cancellation

We process orders promptly to guarantee quick delivery:

  • Before Dispatch: You may cancel your order free of charge within 6 hours of placing the order or before the dispatch tracking waybill is generated by contacting our concierge on WhatsApp (+91 98930 20204) or email (anayasjewels9@gmail.com). A 100% refund will be issued to your payment method immediately.
  • After Dispatch: Once the parcel is handed over to the courier partner, an order cannot be cancelled in transit. You may initiate an exchange or return upon receiving the parcel as outlined below.

2. Eligibility for Returns & Exchanges

Due to hygiene and the delicate handcrafted nature of fine imitation jewellery, returns or exchanges are accepted under the following conditions:

  • Item arrived damaged, broken, or defective during courier transit.
  • Incorrect item, wrong color, or missing piece received compared to your order invoice.
  • Manufacturing defect in clasps, links, or setting reported within 7 days.
  • The item must be completely unworn, unused, with all original tags, velvet pouch, and authentic Anayas packaging intact.
Mandatory Unboxing Video Requirement

To safeguard both patrons and our craftspeople against transit mishandling, an unedited, continuous parcel unboxing video showing the shipping label and condition of the opened parcel is strictly required when claiming transit damage or missing pieces.

3. Step-by-Step Return Process

  1. Reach Out: Send a WhatsApp message to +91 98930 20204 or email anayasjewels9@gmail.com within 7 days of receiving your parcel. Include your Order Number (e.g. ANA-182930), description of the issue, and the unboxing video/photos.
  2. Verification: Our concierge team reviews the claim within 24 hours.
  3. Reverse Pickup or Dispatch: We schedule a reverse courier pickup from your address or provide courier dispatch instructions.
  4. Replacement or Refund: Once the piece reaches our studio and passes quality check, we immediately dispatch a brand-new replacement or process your full refund.

4. Refund Timelines & Method

All online refunds are settled automatically through our RBI-authorized payment partner, Razorpay:

  • UPI Payments (GPay, PhonePe, Paytm, BHIM): 2–4 business days directly to your linked bank account.
  • Credit / Debit Cards: 5–7 business days depending on your issuing bank.
  • Net Banking: 3–7 business days.
  • A confirmation SMS and email from Razorpay with the refund reference ID (RRN) will be delivered upon initiation.

5. Non-Returnable Items

Items showing visible signs of wear, perfume or chemical alteration, water damage, or damaged due to improper storage after delivery are not eligible for returns or refunds. Custom made-to-order pieces are final sale unless damaged during delivery.

6. Need Assistance?

Our patron support team is committed to making your experience royal and stress-free:

• WhatsApp / Call: +91 98930 20204

• Email: anayasjewels9@gmail.com

• Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST