Shipping & Delivery Policy
Every piece from Anayas is packed with artisanal care in tamper-proof heirloom packaging, fully insured during transit to your doorstep.
Fast Dispatch
Orders are dispatched within 1–2 business days of payment verification.
Free Shipping
Complimentary express shipping on all orders of ₹3,000 and above. Standard ₹199 fee below ₹3,000.
Insured Transit
Delivered via trusted partners (BlueDart, Delhivery, DTDC) with live SMS & email tracking.
1. Delivery Coverage & Timelines
Anayas Jewels delivers to over 19,000+ pin codes across India. Our standard delivery timelines from dispatch are:
- Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata): 2–4 business days.
- Tier 2 & Tier 3 Cities / Regional Hubs: 3–6 business days.
- Remote / North-East / J&K locations: 5–8 business days.
* Delivery timelines may be marginally extended during national public holidays, extreme weather events, or high festive peak seasons (Diwali, Karwa Chauth, Dhanteras).
2. Shipping Charges & Thresholds
We believe in transparent pricing with zero surprise charges at checkout:
| Order Value | Shipping Cost | Service Tier |
|---|---|---|
| ₹3,000 and above | FREE (Complimentary) | Insured Express Courier |
| Under ₹3,000 | ₹199 flat fee | Insured Standard Courier |
3. Order Tracking & Real-Time Updates
Once your jewellery order is handed over to our courier partner (BlueDart / Delhivery / DTDC), you will receive:
- An official dispatch email containing your unique AWB / Tracking Number and direct tracking URL.
- SMS alerts at dispatch, out-for-delivery, and final delivery stages.
- You can also track your parcel anytime by visiting the courier tracking link or emailing our care team with your order number.
4. Tamper-Proof Luxury Packaging & Unboxing
All Anayas jewellery pieces are packed in cushioned velvet/satin protective boxes, shrink-wrapped and enclosed in a tamper-evident outer envelope.
⚠️ Important Advisory upon Delivery:
If the outer courier bag appears visibly tampered with, cut, or damaged upon delivery, please refuse to accept the package and immediately inform us on WhatsApp at +91 98930 20204.
We also kindly request customers to record a continuous, unedited video while unboxing the parcel for the rare event of transit damage or missing items.
5. Queries & Logistics Support
If your parcel has not arrived within the estimated delivery window or you need to update an address before dispatch, contact our concierge:
• Email: anayasjewels9@gmail.com / anayasjewels9@gmail.com
• WhatsApp / Call: +91 98930 20204 (Mon–Sat, 10 AM – 7 PM IST)
• Location: Indore, Madhya Pradesh, India